Privacy Notice

Key Definitions

S. No	Term	Definition
1	Data	Includes a representation of information, facts, concepts, opinions or instructions in a manner suitable for communication, interpretation or processing by humans or by automated means, whether in physical or digital form.
2	Personal Data	Data about or relating to a natural person who is directly or indirectly identifiable, having regard to any characteristic, trait, attribute, or any other feature of the identity of such natural person, whether online or offline, or any combination of such features with any other information, and shall include any inference drawn from such data for the purpose of profiling. For e.g., name, health data, identification data (Aadhar, PAN, Passport), sexual orientation, financial data (bank account, cheque book etc.), biometric data, genetic data and any other information capable of identifying an individual directly or indirectly.
3	Data Fiduciary / Data Controller	Any person, including the State, a company, any juristic entity, or any individual who alone or in conjunction with others determines the purpose and means of processing of personal data and is responsible for ensuring compliance with applicable data protection laws.
4	Data Principal	Means the individual to whom the personal data relates. This includes any natural person whose personal data is collected, processed, stored, or otherwise handled and where such individual is- a) a minor, includes the parents or lawful guardian of such a child. b) a person with disability, includes their lawful guardian, acting on her behalf.
5	Data Processor	Any person, including the State, a company, any juristic entity or any individual, who processes personal data on behalf of a data controller/ fiduciary under valid contractual arrangements and subject to the instructions of the Data Fiduciary.
6	Processing	Any activity in relation to personal data, means an operation or set of operations performed on personal data, and may include operations such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, use, alignment, or combination, indexing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction whether carried out by automated means or otherwise.
7	Consent Manager	A person registered with the Data Protection Board, who acts as a single point of contact to enable a Data Principal to give, manage, review and withdraw her consent through an accessible, transparent and interoperable platform.
8	Personal Data Breach	Any unauthorized processing of personal data or accidental disclosure, acquisition, sharing, use, alteration, destruction, or loss of access to personal data, that compromises the confidentiality, integrity, or availability of personal data and triggers obligations of notification and remediation under applicable law.
9	Cookie	A cookie is a text file stored on a user's device that allows websites to remember information about the user's interactions and preferences. These are used to coordinate the information on websites as closely as possible to the preferences of a visitor (such as country and language choices). Further, cookies are used to personalize content and advertisements, to provide social media features and to analyze website traffic and may be managed by the user through browser settings or consent management tools, where applicable.
10	Consent	Consent of the data principal means any freely given, specific, informed, and unambiguous indication of the data principal's wishes by which they, by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to them.

(1) Introduction

This Privacy Notice (“Policy”) aims to inform you about how ARCIS e Services Private Limited (“we,” “us,” or “our”) collects, processes, stores, shares, uses, protects your personal data and outlines and respect your privacy rights. We are committed to ensuring that your personal data is handled in a lawful, fair, and transparent manner.

(2) Scope of this Notice

This Policy applies to, www.________________.com, and any third parties that may store and access your personal data, cookies, IP addresses, and other tracking technologies on a need to know basis. These technologies are used to enable platform functionality, collect aggregated data about website usage, enhance your online experience, maintain security, comply with legal obligations and manage and tailor our advertising and service communications with you.

(3) Purpose

At ARCIS e Services Private Limited, its business units, and subsidiaries (collectively referred to as 'the Company,' 'we,' 'our,' or 'us'), we collect and process personal data to enhance your experience on our website and services. We use your data to operate, maintain, and improve the functionality, performance, and security of our website and services, ensure smooth operation, improve user experience, and provide relevant communications, including service-related updates and, where permitted, promotional content based on your preferences. Additionally, we comply with legal requirements and prioritize security to protect your information from unauthorized access and breaches.

By understanding these purposes, you can make informed decisions about your interactions with us. We are committed to maintaining your trust and respecting your privacy at all times.

(2) Information We Collect

We collect personal information you voluntarily provide when you:

Register on our site
Subscribe to newsletters
Contact us for services

This may include your name, mailing address, phone number, and email address. Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

Information you post: We collect information you post in a public space on our website or on a third-party social media site belonging to ARCIS.

Demographic information: We may collect demographic information about you, for providing better listing of property. We might collect this as a part of a survey also.

Other information: If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

(3) Use of Personal Information

We use information collected to:

Personalize user experience
Respond to customer service requests
Process transactions and service requests
Send administrative or promotional communications

(4) Lawful Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Affirmative Consent: We process your data when you have explicitly given us permission to do so through clear and affirmative action. This includes situations where you have opted in to receive marketing communications, agreed to participate in surveys, or allowed us to share your data with third parties for specific purposes. You have the right to withdraw your consent at any time, subject to applicable legal or contractual restrictions.
Legitimate Interests:
- Compliance with Laws and Regulations: We process your data when we are required to do so to comply with applicable laws and regulations.
- Performance of a Contract: We process your data when it is necessary to fulfil our contractual obligations to you.
- Business Interests: We process your data when it is necessary for our legitimate business interests including purposes recognized as legitimate uses under applicable law, provided these interests do not override your rights and freedoms.

(5) Usage of Your Personal Data

We use your information that we collect for lawful purposes associated with the growth, maintenance and management of our business while also respecting your privacy. These uses include our internal operations and administration, communicating with you and fulfilling your service requests and to improve, develop, enhance, and otherwise provide our services.

More specifically, we use your data to:

Facilitate Transactions: To help you buy/sell our products and services and enable secure and efficient processing of such transactions
Registration: To process and create your account and manage your access to our services
Customer Service: To provide services, respond to inquiries, and offer customer support including resolving complaints and providing assistance.
Marketing: To send you information about products and services that may interest you, including those from our affiliates and other entities using permitted tracking technologies and analytics tools.
Advertising: To assist in advertising on third-party websites, apps, and online services, and to evaluate our advertising campaigns including enforcement of terms and prevention of misuse.
Protect Rights and Interests: To protect our rights and interests, as well as those of other users, and for general business operations.
Research and Analytics: To conduct research and analyze data to improve our services, offerings, and user experience.
Surveys and Questionnaires: To administer surveys and questionnaires for market research or user satisfaction.
Legal Purposes: To respond to requests from law enforcement and for other legal purposes.
Fraud Prevention: To prevent fraud, including using automated decision-making. Where applicable, such processing is carried out with appropriate safeguards to protect your rights.
Website Improvement: To evaluate and improve our website, including reviewing popular features and user feedback and ensuring optimal functionality, performance, and security
For other purposes: We may use Your information for other purposes, such as identifying usage trends, and to evaluate and improve our Service, products, and your experience.

(4) Who We Share Your Personal Data - Disclosure & Third Parties

We do not sell or trade personally identifiable information. We may share information with service providers who help operate our website and deliver services, as long as they agree to keep information confidential. We share your personal data with:

Affiliates and Group Companies: Our affiliates may contact you for marketing purposes and help us deliver services, manage your account, and ensure compliance with policies.
Service Providers: We share data with couriers, payment providers, IT platforms, fraud detection services, survey providers, product catalogue providers, and customer service suppliers who process such data strictly on our behalf under contractual obligations, ensuring data protection and confidentiality requirements.
Social media: If you use social media features on our site, your data may be processed by those platforms according to their privacy policies.
For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

(5) Your Rights

ARCIS respects your rights regarding how your personal data is being processed. You have the following rights as a Data Principal regarding the processing of your Personal Information:

Right to Access: You have the right to request and obtain a summary of your personal data that we process.
Right to Correction: You can request the correction of any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your personal data at any time.
Right to Grievance Redressal: If you have any concerns or complaints regarding the processing of your personal data, you have the right to lodge a complaint with our designated grievance officer (DPO).
Right to Nominate: You can nominate another individual to exercise your data privacy rights on your behalf in case of incapacity or posthumously.

(5) Cookies and Tracking

We use cookies to help improve your experience, remember browsing preferences, and compile usage statistics to improve our site.

(6) Security Measures

We implement a variety of security technologies and procedures to help protect your personal information from unauthorized access, alteration, disclosure or destruction.

(7) Data Retention

We retain your personal information for 3 years until data principal uses his or her rights or as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

How to Exercise Your Rights

To exercise your rights regarding your personal information held by ARCIS, please contact us using the contact details provided at the end of this Privacy Policy. We will respond to your request promptly and in accordance with applicable laws.

(9) Regulatory Compliance and Legal Bases

Data Security

ARCIS implements appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or alteration. These measures include encryption, access controls, and regular security audits.

Third-Party Disclosure

Your personal information may be shared with third-party service providers, affiliates, or partners to facilitate our operations and improve service delivery, subject to your consent. We take appropriate measures to ensure that these entities adhere to the same data protection standards as ARCIS.

Legal Disclosure

ARCIS may disclose your personal information without your consent in the following circumstances:

Legal Compliance: When required by law, regulatory authorities, or legal processes.
Protection of Rights: To protect and defend the rights, property, or safety of ARCIS, our users, or the public.
Fraud Prevention: To prevent or investigate potential fraud or illegal activities.

(11) Breach Notification

In the event of a data breach involving your personal information, ARCIS is committed to notifying you promptly if the breach poses a significant risk to your rights and freedoms. We will also notify relevant authorities as required by applicable data protection laws. We will notify via email to all our subscribed users whose data is breached. Our notification will include details about the nature of the breach, the types of information affected, and our mitigation efforts.

(12) Contact Information

In case you have any questions about this statement, you can write an email to ARCIS at contactus@arcisindia.com

ARCIS reserves the right to change this Privacy Statement from time to time consistent with applicable privacy laws.